In a selling scenario, how should you approach the customer's questions?

When customers have questions, it is essential to approach their inquiries with consideration for their time. This means actively listening to their concerns and providing thoughtful, thorough answers that address their needs. By valuing the customer's time, you create a positive interaction that can lead to increased trust and satisfaction. When customers feel heard and understood, they are more likely to engage positively with you and make informed decisions about their purchases.

Prioritizing the customer's time shows that you respect them as individuals, which fosters a connection that can influence their overall experience. This can lead not only to immediate sales but also to long-term loyalty. In contrast, dismissive behavior or rushing customers can result in frustration and a negative impression of your service, detracting from the overall goal of a positive shopping experience.