What comes after the suggestive selling step in customer service?

The suggestive selling step in customer service is crucial as it involves identifying additional items that may enhance a customer's experience. Following this, the most logical progression is to employ a technique that directly engages the customer with the products being suggested. This technique, referred to as "slice, show and offer," involves demonstrating or showcasing the suggested items, which can increase the likelihood of the customer making a purchase.

By visually and physically engaging with the products, the customer can see the quality and presentation, which can further entice them to buy. This approach reinforces the previous step of suggestive selling by providing a tactile experience that can lead to purchasing decisions.

The gracious close, while an important aspect of concluding a sale, comes after the offering of products. Simply sending customers to another department or greeting them again does not build upon the suggestive selling process, making it less relevant in this context.