What is the #1 reason why a customer would think a store is unsanitary?

The perception of unsanitary conditions in a store is significantly influenced by its visual appearance. When customers enter a store, their first impressions are often formed based on what they can see. If the shelves are cluttered, the floors are dirty, or the overall environment looks unkempt, it signals to customers that cleanliness might not be a priority in that establishment. A poor visual appearance can create an immediate and lasting impression, leading customers to assume that food safety and hygiene practices may be lacking as well.

While factors like bad smells or dirty restrooms can also contribute to a negative perception, they are often considered symptoms of a broader issue, such as overall cleanliness and upkeep. Poor customer service does not directly relate to the perception of sanitation but may affect the overall shopping experience. The emphasis on visual presentation underscores the importance of maintaining a clean and well-organized store to foster a sense of safety and trust in customers regarding the products offered.