What is the final step to conclude a customer interaction according to the five steps?

The final step to conclude a customer interaction, according to the five steps, is the gracious close. This step is essential as it leaves a lasting positive impression on the customer after their experience. A gracious close involves thanking the customer for their visit, ensuring that all their needs have been met, and inviting them to return, which enhances customer loyalty and satisfaction. It is a critical part of the interaction that signals the end of the service while reinforcing a positive relationship with the customer.

In contrast, the other options serve different purposes within the customer interaction process. Slicing, showing, and offering are all actions taken before concluding the interaction, often during the presentation of products. Greeting the customer is the initial step that sets the tone for the interaction, while suggestive selling is a technique used to enhance sales before wrapping up the encounter. Each of these steps plays a role in the overall customer service experience but does not serve as the conclusion of the interaction like the gracious close does.