What should you do first before completing an order for a customer?

Making product suggestions should be the first step before completing an order for a customer. This approach not only assists in providing the best possible service but also helps create a tailored shopping experience that meets the customer's needs. By engaging with the customer and understanding their preferences, you can effectively guide them towards additional products or variations they may not have considered, increasing overall satisfaction and potentially the total sale amount.

This engagement builds rapport and ensures that the customer feels supported in their decision-making process. Once suggestions have been made and the customer has decided on their order, the subsequent steps, such as confirming the pickup time, gathering the customer’s address, and asking for payment information, follow more naturally, as the customer is already invested in the transaction.