Which of the following is NOT a step in the five steps of customer service?

The correct answer highlights that "promotion of store policies" is not considered one of the five steps of customer service. The five steps are typically designed around engaging customers, understanding their needs, and providing effective solutions during their visit to the deli.

Promotion of store policies, while important for overall customer experience, does not directly contribute to the customer interaction or service process itself. Instead, the focus is usually on personalized service, such as identifying customer needs through questions and recommendations, which enhances the shopping experience.

In contrast, companion selling and gracious closing are integral parts of creating a positive customer interaction. Companion selling encourages associates to suggest complementary items, enhancing sales and customer satisfaction. Gracious closing refers to the final steps in the service process where associates thank the customer and invite them to return, which is crucial for building relationships.

Sending customers to another department, while it can be necessary, does not align with the core goals of exceptional customer service, which aims to resolve issues promptly and efficiently within the same interaction whenever possible. Thus, recognizing that promoting store policies is not part of the service steps helps clarify the focus areas for providing excellent customer service.